Challenge: Dementia prevalence is rising across the UK and improving dementia care was a key objective for our client – but it was not clear what the most pressing issues were for people living with dementia, their carers and healthcare professionals.
Solution: We were asked to lead a project to identify the issues faced by this wide range of people. We used two methods – traditional face-to-face meetings, which was a tried and trusted method but could only access a limited number of stakeholders, and a novel web-based tool in a social networking approach which could access a far larger number. The web-based tool also allowed people to comment on each other’s issues and vote on them to identify the ones that most needed to be addressed.
Outcome: Key dementia issues were identified and our client was able to tailor its service improvement effort and resources accordingly.