Challenge: Our client had suffered a staff retention problem within its contract management team during a period of upheaval in the local health economy.
Loss of key staff put the organisation at risk in a period of contract renewal with major acute hospitals and the community services provider.
Solution: Park Street Consulting provided a contract manager to support the performance and contract management process for the acute contracts; and later also provided a head of contracting to lead the team during a challenging period financially.
The operational dynamics of the team were reshaped to maximise effectiveness, reporting tools were developed to identify areas of concern and inconsistency. The commissioner-provider split for community services was managed, shaping the contract management meetings to impact on the recovery programme.
The contract for an ISTC diagnostic centre was reviewed, resolving legacy issues and driving up performance to fully utilise capacity.
Outcome: The team were able to exit having provided the necessary control and grip on contracts; created contract databases to identify milestones and schedule resource accordingly; and recruited to fill substantive posts.